Privacy policy

 

Privacy Policy

Privacy is a priority at Nehal. Transparency regarding the collection, use and protection of personal information is fundamental to building a relationship of trust with every customer. By using this website users agree to the practices described in this policy.

1. INFORMATION COLLECTION

To provide a seamless shopping experience the following data is collected:

  • Identity Details: Name, phone number and email address

  • Logistics Data: Shipping and billing addresses for accurate delivery within Pakistan

  • Technical Data: IP address, browser type and device information to optimize the mobile and desktop experience

2. UTILIZATION OF INFORMATION

Data collection serves specific operational purposes:

  • Processing and shipping jewelry orders including earrings, rings, pendants, chains and bracelets

  • Providing order updates and delivery tracking via WhatsApp or SMS

  • Improving website layout and product categories based on shopping trends

  • Maintaining security protocols to prevent fraudulent transactions

3. COOKIES

The Nehal store utilizes cookies to remember user preferences. For example if a jewelry item is added to a cart without immediate checkout cookies assist in saving that selection for a future visit. These can be disabled in browser settings though doing so may limit certain website features.

4. THIRD PARTY SERVICES

Information is only shared with trusted partners essential to business operations:

  • Courier Partners: Leopards Courier and M&P for door to door delivery across Pakistan

  • Payment Gateways: For secure transaction processing via JazzCash, Easypaisa and Bank Transfer. Banking details are not stored on Nehal servers

  • Analytics Tools: To understand which jewelry categories and products best serve our community

5. DATA SECURITY

The security of personal data and financial information is taken seriously at Nehal. Industry standard encryption SSL is used to protect data during transmission. While no online method is 100% secure all Pakistani e-commerce best practices are followed to safeguard every transaction and protect every customer.

6. CUSTOMER RIGHTS

Users maintain the right to:

  • Inquire about the specific information held by Nehal

  • Request corrections to any inaccurate data such as shipping address updates

  • Request removal from marketing and promotional lists

  • Request complete deletion of personal data after order completion

7. CONTACT INFORMATION

For questions regarding privacy or the exercise of these rights contact is available via:

Store Name: Nehal

📧 Email: nehaljewelry@gmail.com

📱 WhatsApp: 03145063657

📍 Address: Wah Cantt, Pakistan


Neha Amal

Founder, Nehal

Wah Cantt, Pakistan